Better Business: How To Build and Maintain Customer Loyalty

Better Business is a series of online courses by leading industry professionals sharing their insights, their experience and their tips on how to do better business in the restaurant industry. It is based on the Better Business Survey by Fine Dining Lovers, where respondents were asked to identify the gaps in their knowledge and skillsets, and what they want to learn about in order to do business better.

This video features Marcus Davis - restaurateur and entrepreneur, and chief steward of the Breakfast Club Reggae Hut, Alley Cat Bar & Lounge and Culture in Huston, Texas - sharing his insights on building and maintaining customer loyalty.